We send out orders as fast as humanly possible! Shipping confirmation with tracking will be sent within 24 hours of your purchase. Once your gear has been mailed, all domestic orders should arrive within 1-4 business days.
International orders should arrive within 8 -15 business days. *Please note International shipments may experience additional charges and delays because of import duties. We will try to do everything we can to avoid these charges and delays to your order. If you would like to know about potential duties prior to ordering please contact your local customs office for import pricing. All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient. If you do get charged at customs, we cannot be responsible for these fees in any way, as we do not receive this money. The funds go exclusively to your own government. Please contact your customs office for more information.
Hassle Free Returns:
If for any reason you are not fully satisfied with your purchase please contact us within 15 days of your purchase via email at Alyssa@rugged-soul.com. We will gladly return or exchange any unused unworn item so long as it was not marked as final sale. Refunds in the form of your original payment (less original shipping charges) will be processed within 1 business day of receiving your returned items. Please allow 5-10 business days for the return to show up on your credit card statement.
No Restocking Fees Ever!
All purchases made in the US that qualified for free shipping will also qualify for a free return label.