SHIPPING & RETURNS
We send orders out as fast as possible, so you can expect to receive a shipping confirmation with tracking info via email within 1-3 days of purchasing your gear. Once your gear has been sent, it should arrive in 2-5 days for all domestic orders. For international orders it can take 10-15 days with potential delays with customs clearance.
*Please note International shipments may experience additional charges in import / duties. If you would like to know prior to ordering please contact your local customs office for import pricing. All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient. There is a chance that you will not get charged duties/customs fees, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive this money. The funds go exclusively to your own government. Please contact your customs office for more information.
If for any reason you are not fully satisfied with your purchase please contact us within 15 days at Alyssa@rugged-soul.com. We will gladly return or exchange any item so long as it was not marked as final sale. In the event of a return we will offer you a full refund of the purchase price (minus the original shipping charges) once the unused / unworn item(s) have been returned to us.
Once your return is received, we will send you a notification email. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period of ten (10) days.